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Custom Email Template

Yes, you can. In the subsection Form Owner Options, under Email Header and Content, you can create new templates and edit them, in order for the notification email to contain the exact information that you want. You can set up any type of template, from a simple notification message to a complex message that holds all the submission content.

Customize email notification

The default template contains an HTML table that renders user input. Press Create new to duplicate the default message.

If you want to remove some of the form fields, delete the corresponding table rows.

If you want to replace the table with a simple message, then delete the table code and type in your new message.

Customize email notification

To insert submission input into the template, use the codes displayed on the right side of the customization lightbox, from the dropdown list (e.g. Name(434523523)).

You can preview the email template, edit an existing one or delete the ones that you don’t need anymore.

Inserted submission input is visible in the email notification only if it belongs to the respective web form. You cannot use the same submission input for two different forms.

If you want to add HTML blocks, copy the content of the respective block in the Form Editor and paste it in your custom notification template. To add images, use the Insert/edit image button, within the template editor (in HTML mode). Remember to select HTML for Send Email as, if you are using rich text format.

If you are using another version of our notifications section, check out this article with the same subject.


  1. I am using the default ‘Name’ field in my form.

    I am trying to split this Name to display on separate rows as First Name and Last Name. Is it possible to do so?
    *attempting to use -1 and -2 in their field ID didn’t work, neither was using %FirstName% or %LastName%

    This seems like a very basic feature which is missing from the customization fields (e.g. we would commonly greet a person in email with their first name rather than full name)


    1. Hello! The name field has a predefined structure and it can’t be split into two rows. However, you can always use two short text fields (one for First Name, one for Last Name). This way you can easily customize an email template. If you have submissions received through your current name field, make sure to hide it and not delete it.

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