HRG Worldwide - Australia, part of the Hogg Robinson Group is a local office of a corporate travel management company with the mission of providing tailored products and services to meet business travelers’ needs from all around the world. With over 170 years of history behind, originally as a City of London insurance firm, the company now operates in over 120 countries and have over 14.000 employees, thus managing internal processes is an important item as their dedication for their clients. HRG AU includes many of the world’s most admired companies and they are always going to the extra mile in order to make sure their travelers arrive on time and ready to accomplish the business goals.
For a company addressing an international public it is highly important to focus on customer satisfaction to build and improve its services. Therefore, a tool that would gather in-depth data in a quick and efficient manner can give insights that would help them to continue developing high-standard services.Having a working system to efficiently communicate decisions like new job opportunities, dismissals and in the meantime be aware of the satisfaction of your current employees can be hard to tackle.
HRG AU needed a tool that would allow them to gain insights from their stakeholders and manage HR processes with ease. Consequently, the system had to be easily customizable to adapt to the existing workflows of the company. The software they were looking forward needed to be, at the same time flexible and affordable in order to meet HRG AU needs. This is how the company started looking for a tool that would help them create surveys for gathering feedback upon the satisfaction of both clients and employees.
Once finding 123FormBuilder, the HRG AU team gained a powerful tool to improve both internal and external communication. They created online forms that extended their functionality with field rules to show only the necessary information and diminish the time allocated for employee and client feedback surveys. The company also customized each of their online forms with advanced fields in order to receive files, resumes, and other documents. Therefore, this is how they were able to create a bridge between the right forms and each department.
Each survey managed to streamline internal organizational processes in a profitable way and gather different types of data by using the same tool. Data started to be collected in an organized and efficient manner, internal processes were automated, employee communication was improved. This is how 123FormBuilder brought to HRG AU an easy-to-use, affordable tool which facilitated their company workflows.