Customer Support Specialist - 123FormBuilder - Careers

Customer Support Specialist

If you enjoy identifying client needs and offering them the best solutions, we invite you to join our amazing Support team!

Job responsabilities

  • Provides technical experience to clients around the world through live chat, email and phone calls for all our products
  • Offers quick solutions through examples and guides to each client in order to get them accustomed as fast as possible with the product
  • Permanently ensures acknowledgement of all and any modifications made to our products, in order to adapt to client needs
  • Contributes to creating a relaxing and creative work environment
  • Develops a professional relationship with clients

Job requirements

  • High school or College degree (IT Specializations are an advantage)
  • Advanced written and conversational English (good knowledge of other languages are an advantage)
  • Advanced CSS and HTML knowledge
  • Communication skills
  • Advanced PC Knowledge (Office suite, etc)
  • A permanent desire to learn and self-improve
  • Orientation towards client needs with the purpose of developing solutions for each client individually
  • Patience and desire to solve client problems
  • Atention to details
  • Abillity to respect deadlines
  • Availability to work in shifts

Benefits

  • Opportunity to truly develop and grow professionally
  • Attractive salary package
  • Meal tickets
  • Yearly bonus based on company growth and individual achievements
  • Private medical insurance
  • Partial reimbursement for glasses / contact lenses
  • Full access to gyms/fitness centers across the country for you and your spouse (7Card)
  • Birthdays celebration with birthday cakes and gift vouchers
  • Social gatherings and events, workshops, hackathons, happy hours and company retreats
  • Professional growth opportunities such as trainings, online courses, conferences
  • Access to relaxation rooms with Xbox, ping pong, board games and more
  • Flexible work schedule
  • Memorable team buildings
  • Health in a basket full of fruits daily + breakfast snacks
  • Rivers of coffee, tea and soft drinks
 
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